WHO WE ARE:

When we say 'we’ (or 'our’ or 'us’), we are referring to ViCera, LLC. While our legal company name is ViCera, LLC, we operate under the trading name 'ViCera'. ViCera Nutrition is headquartered in Missouri, USA.

OVERVIEW OF PRIVACY POLICY:

This PRIVACY POLICY outlines how and why we, as the Data Controller, collect, store, and process personal data. 'Personal data’ refers to any information relating to an identified or identifiable natural person. A natural person is considered identifiable if they can be directly or indirectly identified, especially by using an identifier such as a name, an ID number, location data, or online identifier, or factors specific to their physical, physiological, genetic, mental, economic, cultural, or social identity. We are committed to processing your personal data fairly, lawfully, and transparently. We collect and use your personal data for the following purposes:

- Providing and enhancing our services

- Tailoring our marketing efforts

- Fulfilling our legal obligations

If you have any questions beyond what is covered in this Privacy Policy, feel free to reach out to us at support@viceranutrition.com.

THE PERSONAL DATA WE COLLECT:

Depending on your level of engagement with us, we may collect the following categories of personal data:

- Identifying and demographic information such as your full name, date of birth, email address, and optionally, phone number.

- Billing information such as payment preferences, address, and optionally, bank account details.

- Communications including records of interactions via direct messages, emails, posts, or phone conversations.

- User feedback voluntarily provided feedback on our services.

When you visit our website, we gather technical data such as:

- Usage data, including your device’s IP address, visited pages, and timestamps.

- Information provided by cookies, including your IP address (for more details, see our Cookies Policy).

CHILDREN:

Our services are not intended for children under 16 years old, and we do not knowingly collect data from them or market products to them. If you suspect that a child under 16 has provided us with personal data, please contact us immediately so we can take appropriate action.

HOW WE COLLECT YOUR DATA:

We may collect your personal data through various means, including:

- Account creation

- Direct input into our products/services

- Website visits

- Expressions of interest in our services

- Service-related queries

- Social media interactions

- Service reviews

- Website interactions (refer to our Cookies Policy)

- Employment applications

- Newsletter or blog subscriptions

- Website chatbot queries

- Online purchases

Additionally, we may receive data about you from third parties, including:

- Technical data from analytics, website and cookie providers

- Contact or transactional data from trusted third-party providers

HOW WE USE YOUR PERSONAL DATA:

We only collect and process your personal data when there is a legal basis for doing so. As the Data Controller, our legal basis for collecting and using your personal data varies depending on the purpose. We collect personal data when:

- You provide consent

- It is necessary to perform a contract with you

- We pursue legitimate interests that do not override your rights

- We have a legal obligation

We process your personal data to:

- Set up accounts

- Provide, operate, and maintain services

- Communicate with customers

- Process transactions and provide related information

- Manage customer use of services and provide support

- Send technical alerts, updates, and administrative communications

- Conduct analytics to improve our offerings

- Investigate and prevent fraud and illegal activities

- Process job applications

- Conduct email and text marketing (where applicable)

HOW WE SHARE YOUR DATA:

We may share your personal data with trusted third parties involved in our business operations. These may include:

- Website providers

- Cloud service providers

- Social media platforms

- Professional service providers (e.g., lawyers, accountants)

- E-marketing providers

- Advertising providers

- Recruitment partners

- Payment providers

For a comprehensive list of our data sub-processors, refer to our Privacy Center on our website. We may also share personal data as required by law enforcement or in cases of fraud prevention.

MOBILE TERMS OF SERVICE:

Our mobile message service is operated by ViCera, LLC. By using this service, you agree to receive recurring messages from us through your wireless provider to the mobile number you provided, even if it's listed on any Do Not Call list. You can opt-out at any time by texting STOP or clicking the unsubscribe link in any message. For support, email support@viceranutrition.com. For the full terms and conditions, please refer to our website.

MARKETING PREFERENCES:

We may send you direct marketing communications based on your consent, existing business relationship, or applicable laws. You have full control over your marketing preferences and can unsubscribe at any time by following the instructions in our communications or by contacting us at support@viceranutrition.com. Customers in certain regions also have the right to object to their data being used for direct marketing purposes.

OUR USE OF COOKIES:

Our website uses cookies to enhance your browsing experience and make improvements. You can manage your cookie preferences through the 'Cookies Preferences’ Area in our Privacy Center on our website or by adjusting your browser settings. For more details, refer to our Cookie Policy.

OUR USE OF ANALYTICS:

We use analytics tools to analyze and improve our website, products, services, and marketing campaigns. For further information about data collection and usage by third-party analytics providers, please contact us at support@viceranutrition.com.

THIRD PARTY PIXELS & COOKIES:

When you interact with our website or emails, cookies and similar technologies may be used by our online data partners or vendors. You can opt out of receiving targeted advertising by visiting https://app.retention.com/optout.

LINKS TO OTHER WEBSITES & THIRD-PARTIES:

Our website may contain links to social media platforms and other websites, each with its own privacy policies. We are not responsible for the privacy practices of these external sites, so please review their policies before providing any personal data.

SECURING YOUR DATA:

We take the security of your personal data seriously and have implemented physical, electronic, and managerial security procedures to protect it against loss, destruction, or damage. We require trusted third parties to implement similar security measures when handling your data. In the event of a data breach, we will notify you and relevant authorities as required by law.

RETAINING YOUR DATA:

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice. Your data may be retained to satisfy legal obligations, resolve disputes, or prevent fraud and abuse. If you withdraw consent or unsubscribe from marketing communications, we will delete your data from our systems unless another legal basis for retention exists.

DATA TRANSFERS:

Your personal data may be transferred to servers located outside the European Economic Area (EEA). By using our services, you consent to the transfer of your data to the United States and agree to be governed by US laws. We ensure that appropriate safeguards are in place to protect your data when transferred outside the EEA. For more information, contact us at support@viceranutrition.com.

THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA):

Under the CCPA, California consumers have specific rights regarding their Personal Information. We act as a “service provider” under the CCPA and process Personal Information on behalf of our Merchants. To exercise your CCPA rights, please contact the Merchant directly. We do not discriminate against consumers for exercising their CCPA rights.

YOUR RIGHTS & OUR COMMITMENT TO YOU:

You have the right to access, rectify, or erase your personal data, as well as request data portability, restrict processing, object to automated decision-making, withdraw consent, and lodge complaints. You can manage your data preferences through our Privacy Center or by contacting us at support@viceranutrition.com.

CHANGES TO THIS PRIVACY POLICY:

We may update this PRIVACY POLICY periodically with significant changes communicated through our website or via email. For any questions or feedback regarding your data, feel free to reach out to us at support@viceranutrition.com.